FAQ
Here are a few answers to the most frequently asked questions:
Why should I subscribe to the newsletter?
The newsletter is interesting for you if you would like to be informed about new products and great offers. We also regularly send discount vouchers via the newsletter or draw attention to competitions such as festival tickets.
How can I unsubscribe from the newsletter?
You can unsubscribe from the newsletter in the newsletter itself. To do this, simply click on “unsubscribe” in the footer area. No further newsletter will then be sent to you.
Of course, you can also simply send us your wish to unsubscribe from the newsletter by email. Simply write us a short email to info@13bpm.de
How can I track my shipment?
You will automatically receive one after every order
Order confirmation. You can find this in your email inbox. Please also check your spam folder if you cannot find it.
You can easily access the shipment tracking portal using the link provided
our shipping partner DHL. If you accidentally deleted the email or if it cannot be found, you can optionally log in
log in to your customer account. You will find it there in your order
Tracking number stored.
You can also enter the tracking number manually on the DHL website.
To do this, visit the following link: https://www.dhl.de/de/privatkunden/dhl-versandstracking.html
What ordering options are there?
You can easily and conveniently place your order via our
Process online shop.
You can order with your own customer account or with guest access.
We also accept orders by email, post and telephone.
Why is there no link for the shipment tracking portal in my order confirmation?
In many cases we only report packages to DHL afterwards. This has primarily an ecological reason. We recycle cardboard boxes and ensure that every package is packaged sustainably. By recycling and testing shipping options, we save large amounts of CO2, waste and of course shipping materials such as cardboard and foil every year.
Why hasn't my order shipped yet?
Please give us some time to prepare the order for shipping. Your goods usually leave our warehouse within 72 hours.
For some items this may take a little longer. Please also check whether the item is already specified with a longer delivery time. It happens that certain items require increased delivery times due to pandemic events, waves of infections and the associated production downtimes or raw material problems, as well as increased volumes from suppliers.
I'm having trouble with my tracking number
No problem, we're happy to help. Write us an email.
_____________
134BPM
Neusser Straße 7
33649 Bielefeld
Email: info@134bpm.de
Attempted delivery but no one was there?
If your parcel delivery person cannot find you, you can use the shipment tracking to see whether the parcel was delivered to a neighbor or to the post office. In a few cases, a second delivery attempt is made. You can find all further information in the shipment tracking.
More days have already passed than stated in the delivery time. What do I do now?
We apologize if this inconvenience occurs. Please first check the status of your shipment using the tracking number.
If there is still any uncertainty about the whereabouts of your package, please contact us. Please note that due to raw material shortages, pandemic events and lockdown, the delivery time may be delayed in a few cases.
_____________
134BPM
Neusser Straße 7
33649 Bielefeld
Email: info@134bpm.de
Can I change the delivery address or delivery date later?
In most cases this works. You can change this directly in the portal using your DHL tracking number. To do this, visit the following link: https://www.dhl.de/de/privatkunden/dhl-versandstracking.html . Optionally, write us a short email to info@13bpm.de
Can I also order personally on site?
Unfortunately, it is not possible to order on site.
Please use the ordering options in our online shop, by telephone, by email or by post.
I am dissatisfied with my delivery, what can I do?
If you are dissatisfied with the delivery time, quality, size or anything else, please contact us or use the cancellation form .
_____________
134BPM
Neusser Straße 7
33649 Bielefeld
Email: info@134bpm.de
How do returns, exchanges and complaints work?
You can start a cancellation using our cancellation form on the cancellation policy page
How can I pay in the online shop?
You can pay easily via PayPal, credit card, Apple Pay, Google Pay, Klarna and Sofortüberweisung, for example.
Is payment in the online shop secure?
We have consciously chosen only the largest and most secure payment providers. Our site and the payment provider's site are 100% SSL protected. The entire stay on our website is protected and safe for our customers.
Any further questions?
If you have any further questions, we look forward to hearing from you. I are happy to help you.
It's best to contact us via the email below.
Email: info@134bpm.de
Optionally use our contact form .
